Preferred Maketing Associates (PMA)
Monday - Thursday:
8 am - 4:45 pm
8 am - 12:30 pm
Bright Health


Dear Broker and Agency Partners,

Like you, we are concerned about the health and safety of our members during the ongoing COVID-19 outbreak.  We want to keep you updated on the status of our member outreach.

To increase diagnosis and fight the spread of illness, we have updated our coverage policy. These updates include services obtained 3/1/2020 or later. All updates remain in effect until further notice.

  • COVID-19 diagnostic test is covered as preventive care, at no cost to members
    • 100% coverage with no member cost-sharing
    • No prior authorization required
    • Testing is covered regardless of network
  • Early medication refill authorization for members who are impacted by the outbreak
  • Non-emergency transportation will be extended to all members
  • Ride limits for non-emergency transportation are waived
  • 100% coverage for all telehealth costs incurred in connection with COVID-19 testing and diagnostics

We have issued communications to our members providing them with a list of resources that include the CDC, local and state departments of health, and any applicable resources on their health system's website. You can read our full blog here.

We are directing our members to contact their doctor's office, an urgent care facility, or emergency department via phone before going in if they are concerned they may have contracted COVID-19, or to call us for help.

Thank you for your partnership. If you have questions about what services are covered for members, please email the Broker Service Unit at or call us at 888-325-1747.  We are available Monday through Friday, 8am to 6pm CST. 

Kind Regards,

Bright Health

Broker Service Unit

About Bright Health   

Bright Health is a consumer-focused health insurance and technology company. Through its collaborative Health Plan Care Partner Model in local communities and unique intelligence capabilities, Bright Health Plan is reshaping how people and care providers achieve better health together by making healthcare simpler, more affordable and personal. Bright Health Plan currently offers a range of individual, family and Medicare Advantage plans in Alabama, Arizona, Colorado, New York, Ohio and Tennessee via its website, call center, broker partners and through government websites as well as public health insurance exchanges. Learn more at 

Bright Health   219 North 2nd Street  Suite 401  Minneapolis  MN   55401   United States 
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