UnitedHealth Group Reinforces
Actions Taken to Provide Members and Patients with COVID-19 Support and
·UnitedHealthcare has waived all diagnostic test cost-sharing for
·OptumCare clinicians are trained, well-prepared and addressing
·Optum's Emotional-Support Help Line is free of charge to help
anyone dealing with stress and anxiety
Actions to Support Members, Patients and the Community
feel like they may have been exposed to COVID-19 should immediately
contact their primary care provider for guidance. Advance telephone calls
are highly recommended to ensure safe and proper patient handling.
communicated, UnitedHealthcare has waived all member cost sharing,
including copays, coinsurance and deductibles, for COVID-19 diagnostic
testing provided at approved locations in accordance with CDC guidelines
for all commercial insured, Medicaid and Medicare members.
UnitedHealthcare is also supporting self-insured customers choosing to
implement similar actions.
Emotional-Support Help Line is available to support anyone who may be
experiencing anxiety or stress following the recent developments around
COVID-19. The free service can be reached at (866) 342-6892, 24 hours a
day, seven days a week and is open to all. In addition,
emotional-support resources and information are available online at www.liveandworkwell.com.
clinicians across the country are well-prepared and providing compassionate
care to COVID-19 patients of the more than 18 million people we serve
through our primary care practices, urgent care centers, and in patient
homes and nursing homes.
To limit the
spread of COVID-19, OptumCare clinicians have been trained on the CDC
safety and clinical care protocols enabling patients to get the
appropriate care, ensure the safety and well-being of the team, and
protect others from exposure.
UnitedHealthcare and OptumRx members needing help obtaining an early
prescription refill can call the customer care number located on the back
of their medical ID card for assistance.
members are encouraged to use UnitedHealthcare's Virtual Visit* capability,
available through the UnitedHealthcare app, to help answer any general
questions or concerns they might have.
Group is utilizing its advanced analytics capabilities to enhance
situational awareness and continuously adapt and evolve support services
for members, patients and employees.
the Latest Information
situation continues to evolve, we encourage people to stay informed by
visiting the CDC website.
have travel plans, be sure to check out the CDC's
travel advisories, including the recently
travel guidance for older Americans, people
with underlying health concerns and all travelers planning cruise ship
Group (NYSE: UNH) is a diversified health care company dedicated to helping
people live healthier lives and helping to make the health system work better
for everyone. UnitedHealth Group offers a broad spectrum of products and
services through two distinct platforms: UnitedHealthcare, which provides
health care coverage and benefits services; and Optum, which provides
information and technology-enabled health services. For more information, visit
UnitedHealth Group at www.unitedhealthgroup.com or
follow @UnitedHealthGrp on Twitter.
enrolled in employer-sponsored and individual health plans who have a
smartphone can download the free UnitedHealthcare app, which provides instant
access to their ID card, ability to review and manage prescription medications,
locate nearby network care providers and facilities, their personal health
benefits and more. The app also enables eligible plan participants to directly
schedule and conduct a Virtual Visit with a doctor and
schedule a callback from a UnitedHealthcare customer service advocate.
Additional out-of-pocket costs may be required for telemedicine services
depending on the plan and any applicable state requirements.